Can we setup e-mail generation of a Ticket
Could people simply send an e-mail to firstname.lastname@example.org and a ticket is automatically generated and developed.
#1 Updated by Dave Vieglais over 12 years ago
- Status changed from New to Closed
Technically it can be done, but I suspect it would be best for people to take responsibility for checking that the ticket does not already exist, and that the appropriate fields are filled out. Last thing we all need to be doing is dealing with lots of duplicates.
I do however, have a tool that will send a bunch of tickets recorded in a Google Sheet to the ticket system. This is especially useful for collecting risks, tasks, enhancements etc that might appear during a meeting.
Unfortunately it is not ready for deployment (yet).