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Task #380

Implement script to poke slow ticket closers

Added by Dave Vieglais over 14 years ago. Updated almost 14 years ago.

Status:
Closed
Priority:
High
Assignee:
Category:
Support Operations
Target version:
-
Start date:
Due date:
% Done:

100%

Milestone:
None
Product Version:
*
Story Points:
Sprint:

Description

Implement a script that pulls old tickets from the trac xmlrpc interface and sends out reminders to the ticket owners.

  • Should be a single email containing convenient links to old tickets
  • Include basic instruction on how to effectively resolve the ticket
  • Group tickets by category
  • OK to ignore old tickets that were modified recently (still active)

History

#1 Updated by Dave Vieglais almost 14 years ago

  • Status changed from New to Closed

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